Back to Careers Support & Implementation Executive
ID:
Location: Pune
Years of Experience: 2 - 5
Job description
Role: Executive / Senior Executive
Role Category: Staff / Individual contributor
Designation: Payroll Consultant
Industry: Software / IT products
Functional Area: Implementation & Operations
Salary: Best in Industry
Reporting to: Head – Support & Implementation
Roles & Responsibilities:
Support Role:
- Provide timely and satisfactory support to clients over the phone, email, web chat and in person as well Understand client queries and give one stop solutions
- Focus on one call all solution concept
- Coordinate with development team for enhancement of product
- Share feedback and ideas given by client with the development team
- Understand client needs and requirements and propose the right solution/services
Requirements
Desired profile:
- Education: Any graduate or BCA, MCA, MCM. Any of these qualification.
Experience:
- Required experience – 2 to 5 years in Implementation & Support of any ERP or HRMS software
- Must have own vehicle for software implementation within nearby areas
- Should be willing to travel across India
- Experience of working in HR domain, especially in payroll management, HR system implementation
- Knowledge of installation and configuration of SQL server, IIS, .Net Framework would be added advantage
Skills Required:
- Strong working knowledge on MS Excel
- Must be comfortable for providing Client support for their queries
- Should be able to communicate effectively and efficiently with internal & external client teams
- Must have patience and desire to help people
- Should be comfortable speaking with senior management who may be Process Owners from client side
- Excellent verbal and written communications skills in English
- Strong listening and presentation skills
- Ability to do multi-task, prioritize, and manage time effectively
