Support & Implementation Executive

Location: Pune
Years of Experience: 2 - 5

Job description

Role: Executive / Senior Executive

Role Category: Staff / Individual contributor

Designation: Payroll Consultant

Industry: Software / IT products

Functional Area: Implementation & Operations

Salary: Best in Industry

Reporting to: Head – Support & Implementation

Roles & Responsibilities:

Support Role:

  • Provide timely and satisfactory support to clients over the phone, email, web chat and in person as well Understand client queries and give one stop solutions
  • Focus on one call all solution concept
  • Coordinate with development team for enhancement of product
  • Share feedback and ideas given by client with the development team
  • Understand client needs and requirements and propose the right solution/services


Desired profile:

  • Education: Any graduate or BCA, MCA, MCM. Any of these qualification.


  • Required experience – 2 to 5 years in Implementation & Support of any ERP or HRMS software
  • Must have own vehicle for software implementation within nearby areas
  • Should be willing to travel across India
  • Experience of working in HR domain, especially in payroll management, HR system implementation
  • Knowledge of installation and configuration of SQL server, IIS, .Net Framework would be added advantage

Skills Required:

  • Strong working knowledge on MS Excel
  • Must be comfortable for providing Client support for their queries
  • Should be able to communicate effectively and efficiently with internal & external client teams
  • Must have patience and desire to help people
  • Should be comfortable speaking with senior management who may be Process Owners from client side
  • Excellent verbal and written communications skills in English
  • Strong listening and presentation skills
  • Ability to do multi-task, prioritize, and manage time effectively

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