Support & Implementation Executive

Implementation Role:

• Meet Clients to identify HR & statutory processes
• Understand the GAP between current processes and system capabilities
• Suggest best practices to client and improvise systems & procedures at client end
• Identify Client policies related to Leave, Attendance, performance management, onboarding, employee exit etc.
• Should be able to correlate such policies in alignment with system capabilities
• Convert client requirement into system configuration
• Provide training to Process Owners

Support Role:

• Provide timely and satisfactory support to clients over the phone, email, web chat and in person as well Understand client queries and give one stop solutions
• Focus on one call all solution concept
• Coordinate with development team for enhancement of product
• Share feedback and ideas given by client with the development team
• Understand client needs and requirements and propose the right solution/services

Desired profile:

• Education: Any graduate or BCA, MCA, MCM. Any of these qualification.

Experience:

• Required experience – 2 to 5 years in Implementation & Support of any ERP or HRMS software
• Must have own vehicle for software implementation within nearby areas
• Should be willing to travel across India
• Experience of working in HR domain, especially in payroll management, HR system implementation
• Knowledge of installation and configuration of SQL server, IIS, .Net Framework would be added advantage

Skills Required:

• Strong working knowledge on MS Excel
• Must be comfortable for providing Client support for their queries
• Should be able to communicate effectively and efficiently with internal & external client teams
• Must have patience and desire to help people
• Should be comfortable speaking with senior management who may be Process Owners from client side
• Excellent verbal and written communications skills in English
• Strong listening and presentation skills
• Ability to do multi-task, prioritize, and manage time effectively